Client Services
Placing an Order
Shipping and Billing addresses must be the same for order processing.
Any robot or other automatic device or software connected to the services is prohibited. If we reasonably determine that any order or attempted order was made by or through use of any robot or other automatic device or software, we have the right, in our sole and absolute discretion, to deny or cancel any such order, to refuse to accept any returns or offer refunds.
All orders on special drop products, including collaboration items, and socks are final sale as is.
Once an order has been placed, it is processed automatically and cannot be modified or cancelled.
Prices
Prices are subject to change without notice. Prices do not include sales tax where applicable, delivery costs, or duties, all of which you agree to pay upon ordering.
Shipping Rates are non-refundable.
U.S Orders
For orders below $190, a $15 shipping cost will be added at checkout. For orders between $200 and $850, shipping is free. We do not ship to PO boxes. Please allow 7-10 business days for your order to be processed and shipped.
For deliveries to Alaska, Hawaii and Puerto Rico, shipping is $40.
Special Collaboration orders incur a $25 fixed shipping fee. Special Collaboration Items shipping rates are subject to change and are not fixed.
Sales Tax
Applicable sales tax will be calculated during checkout based on your shipping address.
Canadian Orders
For orders below $190, Shipping is $15. For orders between $200 and $850, Shipping is free. We do not ship to PO boxes. Please allow 7-10 business days for your order to be processed and shipped.
Special Collaboration orders incur a $25 fixed shipping fee. Special Collaboration Items shipping rates are subject to change and are not fixed.
Sales Tax
Applicable provincial and federal taxes will be calculated during checkout based on your shipping address.
International Orders
For orders below $300, a $40 shipping cost will be added at checkout. For orders between $300 and $850, shipping is free. Please allow 7-10 business days for your order to be processed and shipped.
Special Collaboration orders incur a $40 fixed shipping fee. Special Collaboration Items shipping rates are subject to change and are not fixed.
All international orders may be subject to sales tax, import duties, and customs charges at the receiver’s expense. This rate is determined by the receiving country’s local customs authority. For further information on this subject, please consult your local customs office.
JJJJound is not responsible and will not reimburse any duties or taxes resulting from your refusal of delivery or failure to pay additional duties upon arrival.
Order Status
You will receive a shipping confirmation email, containing a tracking number, once your order has shipped.
Payment Information
Payments
Accepted payments are Paypal, American Express, Visa & Mastercard.
Charging your card
Once your order has been placed, your card is charged according to the amount and currency of your order, including any applicable taxes and shipping fee.
Personal Information
All information shared with us when placing an order is confidential. For additional information please visit our Privacy Policy.
International Orders
All international orders may be subject to sales tax, import duties, and customs charges at the receiver’s expense. This rate is determined by the receiving country’s local customs authority. For further information on this subject, please consult your local customs office.
JJJJound is not responsible and will not reimburse any duties or taxes resulting from your refusal of delivery or failure to pay additional duties upon arrival.
Shipping Policy
Shipping and Delivery Information
Please allow 10-14 business days for orders to be processed and shipped.
Processing times may increase during holidays and other peak times.
To protect our customers, we are unable to change the shipping address provided at checkout.
Once an order has been shipped, an email will be sent to the email address provided on the order with your shipment’s tracking information. Customers are responsible for monitoring t he delivery of their shipment once an order has left our warehouse.
Shipping Rates are non-refundable.
We do not ship to PO boxes.
We are unable to combine separate orders into a single shipment.
All shipments of JJJJound Bicycles are subject to a specific ‘’Oversize’’ rate. This shipping rate is fixed at $200 worldwide.
U.S. Shipping and Costs
For orders below $200, a $15 shipping cost will be added at checkout. For orders between $200 and $850, shipping is free. Please allow 7-10 business days for your order to be processed and shipped.
For deliveries to Alaska, Hawaii and Puerto Rico, shipping is $40.
Special Collaboration orders incur a $25 fixed shipping fee. Special Collaboration Items shipping rates are subject to change and are not fixed.
Canadian Shipping and Costs
For orders below $200, Shipping is $15. For orders between $200 and $850, Shipping is free. We do not ship to PO boxes. Please allow 7-10 business days for your order to be processed and shipped.
Special Collaboration orders incur a $25 fixed shipping fee. Special Collaboration Items shipping rates are subject to change and are not fixed.
International Shipping and Costs
For orders below $300, a $40 shipping cost will be added at checkout. For orders between $300 and $850, shipping is free. Please allow 7-10 business days for your order to be processed and shipped.
Special Collaboration orders incur a $40 fixed shipping fee. Special Collaboration Items shipping rates are subject to change and are not fixed.
All international orders may be subject to sales tax, import duties, and customs charges at the receiver’s expense. This rate is determined by the receiving country’s local customs authority. For further information on this subject, please consult your local customs office.
JJJJound is not responsible and will not reimburse any duties or taxes resulting from your refusal of delivery or failure to pay additional duties upon arrival.
Failed Delivery or Returned to Sender
If your package cannot be delivered to the given shipping address due to incorrect or incomplete shipping address and/or phone number, the package will be returned to us at your expense.
If you are absent upon all delivery attempts, your package will be returned to us at your expense.
For international customers, if you refuse receipt of your package, the package will be returned to us at your expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the amount to be refunded.
Damaged/Opened Box
If you receive your package, and it is damaged and/or opened, please take a photo of the damage before checking the contents inside. Please submit a claim via the courier used to ship your order. Please also contact us here.
Lost Packages
JJJJound is not responsible for any stolen/lost packages that have been signed for. Customers will absorb the costs of stolen/lost parcels.
Return & Exchange Policy
Standard Return Policy
All returns must be submitted within 14 business days of receiving your item(s).
To be eligible for return, all items must be returned in their original packaging, clean, unworn and in sale-able condition.
The item must be new, not worn, unaltered and free of any odours or fragrances.
If an item does not meet this criteria, it will be denied and sent back to the customer at their expense. We reserve the right, at our sole discretion, to determine if returned merchandise is in sale-able condition.
All Special Collaboration Items are final sale, no exceptions.
Socks are final sale, no exceptions.
Swim Trunks are final sale, no exceptions.
Undergarments are final sale, no exceptions.
A $15 fee will be applied to all U.S. & Canadian returns.
A $40 fee will be applied to all International returns.
**Our return policy has been extended for the holiday season, allowing returns & exchanges for December purchases until January 31st.
Return Instructions - For U.S. & Canadian Orders
For items eligible for return, please submit a request through your JJJJound account within 14 business days of receiving the item(s).
If you've placed your order as a guest, create an account using the same email address you checked out with. You can also use our online self-service tool to request a return.
Once approved, please ensure that the label is used within 7 days upon receiving. Be sure to also check both documents (customs invoice & shipping label) before printing.
Please pack all items you are returning and include your original packing slip, noting the items you are returning.
Please allow 10-14 business days for all returns to be processed.
Return Instructions - For international Orders
For items eligible for return, please submit a request through your JJJJound account within 14 business days of receiving the item(s).
If you've placed your order as a guest, create an account using the same email address you checked out with. You can also use our online self-service tool to request a return.
Once approved, please ensure that the label is used within 7 days upon receiving. Be sure to also check both documents (customs invoice & shipping label) before printing.
Please pack all items you are returning and include your original packing slip, noting the items you are returning.
Please allow 10-14 business days for all returns to be processed.
Refunds
You will receive an email notification once we have issued your refund.
Once we issue your refund, please allow 10-14 business days for this to appear in your bank statement.
All refunds will be returned to the original form of payment
All shipping costs are non-refundable.
Exchange Instructions - For U.S. & Canadian Orders
JJJJound may carry out exchanges on apparel items only.
If you would like to exchange an item you received, please follow the return instructions noted above.
Exchange Instructions - For International Orders
We are currently unable to offer direct exchanges for international orders. Should you require a different size or colour of an item you have received, please return your order following the instructions noted above and place a new order for your desired item on jjjjound.com.